Shipments and returns

*All orders made over the weekend would be processed in the next following business day, usually we process all orders between 2 to 3 days depending your financial institution, we cannot start processing your order until your credit card or bank has transferred or cleared the funds.

Your pack shipment

Packages are generally prepared within 2 to 3 days after payment and will be shipped via FEDEX, UPS, DHL or USPS with tracking in most of the case (In orders over $85 only).

The Expedite Shipping Time is between 5 to 10 business days depending the origin of the item you've purchased, generally we're shipping in less of the estimated time* We will provide you with a link to track your package online when is available. To keep our prices as slow as possible sometimes our suppliers doesn't provide a tracking number on orders under $85 please don't worries, we'll keep you posted when your item would arrives (Sometimes carriers doesn't update their site in real time, please be patient).

Shipping including handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and discrete without label or explicit picture to keep your privacy, all your items are well-protected.

International Orders and Shipping

We'll send you a tracking number right after we shipped your goods to your country (Orders over $85 only) Delivery time will depends of the carrier generally that period is 12 to 20 days in most of the case. M.S.T. Online are not responsible and cannot controlling or modify the carrier shipping procedures and updates they done.

We shipping to almost all countries in the world, if you not see your country into our website checkout process please contact us to help you.

Please have in mind that each country processing and handle imported goods as their discretion, M.S.T. Online are not responsible for customs delays, retained goods, customs or duties fees once the goods has arrived to your country, buyer is responsible for any of those fees in case they're applied.

To learn more about if your country charges for any imported merchandise please contact your local customs office and see if there is any restrictions about adult sex toys or anything else, remember that some countries consider these kind of merchandise as pornography.

Returns

We would like to be very clear on this please understand!

Absolutely NOT RETURNS ALLOWED NO EXCEPTIONS, due that all our products are for a sexual personal use only, we cannot accept any return as any kind even if you've not opened the package.

Please understand that all our products has been handled and sterilized by the fabricator before be send it to protect you and our other customers of any kind of sexual diseases and bacteria.

*Please contact us and make all the questions as you need before place any order in our store, we can provide you of any available support material allowed by the fabricator in most of our products.